Frequently Asked Questions
|Company Details||Contact Options||Office Details|
Swiftco Trailers - Trailer Parts
Swiftco Trailers Pty Ltd
ABN: 37 161 947 799
Skype: Call us via Skype
Phone: 07 4755 0092
Hours: 8am - 4pm AEST
287 Ingham Rd Garbutt, Townsville, QLD 4814
PO Box 7414
Operation Hours8:00 to 5:00 Mon - Fri 8.00 - 12.00 Sat
Payments via phone. What are my options?
If you phone an order we can process Visa, Mastercard & AMEX only.
Credit Card processing over the phone is only available on weekdays between 8am to 4pm AEST.
Note: There is a 1.5% Surcharge on Visa & MasterCard.
Note: There is a 3.0% Surcharge on AMEX Credit Card.
You can purchase goods and pay via Suncorp Internet Payment Service which provides a secure virtual point of sale gateway to accept and process Internet payment transactions. For Australian & NZ buyers only. They accept Visa, Mastercard & AMEX.
Note: There is a 1.5% Surcharge on Visa & MasterCard.
Note: There is a 3.0% Surcharge on AMEX Credit Card.
Payment via Paypal
Paypal is a good option for both buyer and seller as it offers significant fraud protection.
For Overseas Buyers
For overseas buyers Paypal is the only option we accept. Paypal also supports a wider range of credit cards including Amercian Express.
Note: There is a 1.5% Surcharge on purchases made using Paypal.
Payment via Direct Deposit
Acct: Swiftco Trailers Pty Ltd
BSB : 484799
AcctNo : 167533241
Note: Please include your order number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.
Cheque & Postal Order
Simply send a copy of your order with cheque or postal order to the address below:
Swiftco Trailers - Trailer Parts
PO Box 7414
GCMC, QLD Australia 9726
Note: Please include your order number in the letter. If you do not have an order number please call us.
All orders are trackable, insured and require a signature upon receipt unless you notify us otherwise during checkout. You can trace your shipment via one of the links below.
If you wish to sign for the goods please make sure that there will be someone available during business hours at the shipping address. In the event the shipping service provider are unable to deliver they will request extra charges for delivery.
Frequently Asked Questions.
Warranty is 2 years on most parts
We pick and pack the same day up to 2pm and ship same day using Star Track or Fastway
thank you all for your great service
my order arrived 10.30 am Wed
Rex was very helpful
Swiftco Trailers - Trailer Parts has the right to assess the age and condition of returned merchandise prior to offering a repair, exchange or credit note. Unless the merchandise is deemed a genuine manufacturers fault exchanges and refunds may not be provided after prolonged use.
All returned goods have a 20% restocking fee applied
If applicable credits will be raised at the lowest of the current or invoiced value
Customer is responsible for all shipping and insurance charges associated with returning products pursuant to returns authorisation.
Please note that items sent back are at your cost and not COD. Swiftco Trailers - Trailer Parts will not accept any liability for goods lost or damaged in transit to our warehouse.
Customer is responsible for ensuring that all goods are adequately packed to prevent damage in transit. Any goods found to be physically damaged upon receipt will be returned.
Customer is responsible for ensuring that goods are returned using a courier or registered mail service that is able to provide a proof of delivery (POD) upon request. Swiftco Trailers - Trailer Parts will not accept liability for any returned goods where the customer cannot provide a proof of delivery (POD).
For custom or parts made to order, no refund for parts ordered incorrectly.
Please send the products to:
Swiftco Trailers - Trailer Parts
Returns by Courier or person:
11 Precision Drive Molendinar
Limitation Of Liability And Warranty
All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which Swiftco Trailers - Trailer Parts cannot accept any liability.
If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section within Store Policies.
Warranty for all items remains with the manufacturer.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
- We do not collect personal information if you only browse this website.
- When we do collect personal information, it is our usual practice to collect this information directly from you. We do that when you place an order with us. Personal information may include your name, postal address, telephone number and email address.
- Online payments are handled by Suncorp and Paypal external third party service providers. We do not see or store your credit card or banking details. Please check the Suncorp and paypal.com.au websites for details of their privacy policies and security measures.
- Our server may log details about any computer used to access the Website (such as the IP address, operating system and browser type), the date and time of access, and details of the information downloaded.
- We only use your personal information for the purposes for which you give it to us and for internal management purposes. You agree to us using your email address to send you messages concerning your order/enquiry, any orders you place and information about the products sold by us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
- We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:
- you have consented;
- you would expect us to or we have told you we will;
- it is required or authorised by law;
- it will prevent or lessen a serious and imminent threat to somebody's life or health; or
- the disclosure is reasonably necessary for law enforcement.
- You may request us to remove your personal information from our database by emailing us.
- Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by us. You may do this by sending us an email using our help centre or by writing to us.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
Terms & Conditions
- By visiting and/or using the https://www.swiftcotrailerpartstsv.com.au website, associated services and functionality ("the website") you agree to be bound by this user agreement ("agreement").
- This agreement is formed between you and Edesign International Trading as Swiftco Trailers - Trailer Parts (ABN 37 161 947 799) of 287 Ingham Rd Garbutt, Townsville, QLD 4814 ("us", "our", "we"). "you", "user", "member" and "visitor" means anyone who visits this website.
- If you do not agree to any provisions of this agreement, you must not use the website.
- We reserve the right to make changes to this agreement from time to time at our sole discretion. By continuing to use the website, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.
- By making an on-line purchase you accept these terms and conditions and acknowledge that you:
- are over eighteen (18) years of age, and/or
- are entering into a legal contract with us.
- Should we suffer any loss or damage, as a result of a transaction entered into by a minor, we reserve the right to take legal action and seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.
Supply of services to You / Termination
- We aim to provide a positive experience for all users and members. Accordingly, we reserve the right to change (ie alter, remove or add functionality) the website at any time. We do not guarantee that you will be able to access the website in the same way or with the same equipment or software you used prior to the change.
- We may stop (temporarily or permanently) providing access to the website to you, or to visitors or members generally, at our discretion and without prior notice to you.
- We will provide services with due care and skill but we do not warrant that our services will be provided without fault or disruption. To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
- errors, mistakes or inaccuracies on the website;
- you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
- personal injury or property damage of any nature resulting from your access to, and use of, the website;
- any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
- any interruption or cessation of transmission to or from our website;
- any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our website by any third party; and/or
- the merchantability or fitness for any purpose of any product or service of any linked sites. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the website or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party providers of products and services.
- We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorised web address. The only authorised access point is https://www.swiftcotrailerpartstsv.com.au with no characters before or after "https://www.swiftcotrailerpartstsv.com.au".
Use of services by you
- You agree to use the website only for purposes that are permitted by:
- this agreement;
- any applicable law or regulation; and/or
- generally accepted practice or guidelines.
- You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us.
- You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the website.
- You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or the content therein.
- You agree not to use, copy, distribute or commercialise content except as permitted by this agreement, by law or with our prior written consent.
- You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
Information on this Website
- Information about products (ie goods and services) on the website is based on material provided by suppliers and product manufacturers.
- You understand and agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.
- You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
- Orders Orders placed by you are offers to purchase particular product under the terms and conditions in this agreement at the price specified (products may be applicable to additional delivery/freight/shipping charge).
- We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product, an error in the price or product description, or an error in your order. In the event that we cancel your order, we will provide a full refund of any payment received.
- The prices of products, delivery and other charges shown are in Australian dollars and include GST where applicable.
- Prices are current at time of display but are subject to change.
- All payments must be received in full prior to dispatch. Please read the Payment section of the website for payment options.
- If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.
Supply of product
- Subject to this agreement, we will supply to you the products shown on your order confirmation.
- You understand that we will use our best endeavours to meet stated timeframes for dispatch and delivery, however many factors can affect these timeframes and we cannot guarantee that they will always be met.
- Please read the Delivery section of the website for delivery options and details.
Risk and Title
- We retain ownership of goods until payment is received in full.
- Risk in goods, such as loss or damage, passes to you upon delivery.
- Your satisfaction is our number one priority however please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected. Please check all specs as listed on our website or call us if you have any queries.
- Please contact us via email www.swiftcotrailerparts.com.au if you wish to return a product. Returns for change of mind are applicable for a store credit only and must be application for store credit must be made within 14 days of purchase and not be used, tampered with or interfered with original product. Restocking fees apply.
Statutory Conditions and Warranty / Refunds
- The Australian Consumer Law ("Law") which forms part of the Competition and Consumer Act 2010 (Cth) implies into consumer contracts certain statutory conditions and warranties which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a "major" failure, then the remedy will be limited to a refund or a replacement, at your election. In all other cases, a breach of such warranty will give rise to a refund or replacement at our election.
- As supplier, we provide the following express warranties subject to the following terms and conditions:
- We will refund or replace the product to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer, aware of the issue, would not have acquired the product.
- Where a refund or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law require the return of the product to us before refunding or replacing it. We will not pay for, or reimburse you for, any shipping costs to return the original product to us.
- Replacement products are subject to the same warranties as the original.
- You must retain your proof of purchase for any manufacturer warranty claims.
- Refunds, if approved by business owner, will be issued by direct deposit or at our discretion.
- In order to obtain these remedies:
- You must notify us within a reasonable time of supply of the goods. In this context a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In many cases this will be 7 to 14 days, but in some circumstances may be longer. Please contact us via the help centre via email- [email protected]
- Once contacted we will advise you of the best way to return any products. We will not accept products returned without authorisation provided by Swiftco Trailers via email.
- Except if and to the extent the Law requires otherwise, replacement of products or refund will not be made until the original product is received by us and your claim verified.
- We aim to process refunds and replacements within 28 days of receipt by us of the original product.
- We will not refund or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way, failure to take reasonable care or by malicious or purposely damaging product.
- Goods that develop a defect after first use may also be covered by manufacturer warranty. You may also wish to contact the manufacturer regarding returns and repairs. Note Swiftco Trailer Parts are not liable for any labour costs/freight costs or damages whereby a failure is presented by a manufacturers product.
Links to third party websites
- The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them. The existence of these links does not imply that we endorse the linked website, content or resource. You acknowledge that we have not reviewed any of these third party websites, content or resources and we are not responsible for the material contained therein.
- We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
- Other trade marks used on the website that belong to third parties are used with permission and remain the intellectual property of the third party.
- You may not modify or copy the layout or appearance of the website nor any computer software or code contained in the website. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the website.
- If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our website and developing your ideas and suggestions for improved products or services we provide.
Transfer and Assignment
- In the event that we merge, sell or otherwise change control of our business or this website to a third-party, we reserve the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that we have collected from you and any agreements we have made with you.
- You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.
- We shall not be liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control.
- This agreement will be governed by and interpreted in accordance with the laws of Queensland, Australia. You irrevocably submit to the non exclusive jurisdiction of the courts of the State of Queensland, Australia.
- If any part of this agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
- If we do not exercise or enforce any right or provision under this agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this agreement will only be effective if it is in writing and signed by us.